At DeeDee Gollin Essential Skincare , our primary mission is to offer the best natural skincare solutions that truly benefit your skin. The decision to reformulate our products was based on recent advances in skincare science and feedback from our valued customers. By incorporating more high-potency, scientifically advanced ingredients and improved delivery systems we are able to ensure that our products are more effective and better nourish and protect the skin while maintaining their natural integrity. This reformulation process allows us to provide you with cleaner, more effective skincare solutions that align with our commitment to preserving the natural health of your skin. We continually strive to deliver superior products that not only meet but exceed your skincare needs and expectations.

Yes you can! We tried to keep our reformulated products similar in type to our reformulated products so the transition would be easier. However, we did add a few new products in order to better meet the needs of our customer base. Please reach out to us if you have any questions when making the transition. We are more than happy to help you make the changes you need to make in order to continue to receive the same types of products you have been used to using. We know that you will not be disappointed!

We will have all of our original, non-reformulated products available until they sell out. Some of the products were not reformulated. Here is a list of the products that were not reformulated that we will continue to sell: Under Your Skin Multi-Peptide Serum Skin In The Game Retinol Serum -is still available but it has been reformulated with a stronger solution of Retinol Refining Facial Exfoliant Perfecting Pro-Aging Serum Soleil Body Lotion Hand Butter- Organic Shea Butter Restorative Facial Cream Nighttime Nourishing Treatment Renewing Eye Cream-is still available but it has been reformulated into a product that we know you will love even more than the original! Vitamin C+ serum has been renamed. It is now First Defense Anti-Oxidant Serum- same formula just a different name. We do have a new Vitamin C Plus product that will be released soon. It is a stronger version of our original Vitamin C for those that have skin that has become accustomed to using Vitamin C products and need to step up to something more effective for their skin type.

Please feel free to reach out. We are more than happy to guide you through the process of switching over to our reformulated products. You can contact us in three different formats: 1- Through our email at deegollin@gmail.com 2- Text us at 952-255-9393 3- Fill out our "contact us" form on our first page of our website

Once an order leaves us and is handed over to the shipping company we no longer have control of the order. We will do our best to work with you to try to correct any shipping problems you may run into with the shipping company. Once your order is shipped you will receive an email with your shipping company and their tracking information. If you track your order and notice that it is running late please do the following: 1-Contact the shipping company directly to find out where your package is. 2-Ask the shipping company when you can file a lost package claim with them 3-Contact us to let us know that your package is lost. We will work with you and the shipping company to try to get your order to you. 4-If your package is over 10 days late (10 days from the original estimated arrival date) please contact us so we can discuss next steps. HOLIDAY SHIPPING Please keep in mind that during the holiday season ALL packages will take longer to get to you. The shipping companies normal 10 day delay will be pushed out to 15 days due to delay times during this time of the year. WEATHER During the winter months weather can play a large role in how long packages take to get to their final destination. If the shipping company posts on their website that packages will be delayed due to weather you will have to push the 10 day delay period to the amount of time the shipper is posting on their website. In either of these situations occur please contact your shipping company first to see what the new estimated date is that your package will arrive.

We do our best to package all shipments with the best packaging materials available. However, there are times when the shipping companies do not treat packages with care and damage occurs. If your package arrives damaged please do the following: 1-Take pictures of the damaged package and the damaged products; the more images the better results you will have getting the claim approved. 2-Contact the shipping company ASAP in order to file a damaged package claim, the longer you wait the less likely the claim will be approved. 3-Contact us at deegollin@gmail.com with pictures of the damaged package and damaged products. 4- Keep the damaged products and packaging as many times the shipping company will require you to send it to them or take it to a local shipping office. Although we do our best to package your products damage can occur. In most cases the shipping companies require the RECIPIENT (you) to file the damaged package claim and do not allow the SHIPPER (us) to take part in filing the damage claim. With that said we will do our best to help you with filing your claim, if needed. In the meantime please reach out to us within 24 hours of receiving the damaged package with images of the damaged products and we will ship out replacements to you as soon as possible.

Please be advised that there are some products that we sell that do not do well when they have been exposed to hot temperatures for extended periods of time. Hot temperatures are defined as 90 degrees and above If you live in a location where you know your products will be exposed to these types of temps please be aware that some of your products may arrive separated. If this is the case please do the following: 1-remove product(s) from packaging and let the product sit for 24hrs to acclimate to the inside room temps. 2-after 24hrs-open product(s) and use a spoon or knife to stir the product. 2-After you have vigorously stirred the product place the cap back onto the item and place it in a cool, dry area*. 3-Leave it there for a day or two, if the product has not begun to emulsify (come together) and continues to separate please let us know and we will be sure to rectify the situation for you. *Never place any skincare products in the refrigerator or freezer. This can cause some of the ingredients to crystalize and then melt, causing your products to contain excessive water amounts making them become liquified.

If you would like to pick up your products, vs shipping them we would be happy to arrange a porch pick up for your order. When checking out please select "local pick up" and once your order is completed we will contact you with information on your pick up. There is no charge for this service.

We will send you an email as soon as your order is on its way. You can also check to see the progress of an order or to track it via the tracking number provided on your account page. We may ship items separately in the event of one or more of the items is out of stock or delayed in the manufacturing process.

If you have any questions on the ingredients that we use in any of our products please feel free to contact us. In addition you can go online to our website and click on the product you have questions about. Each product will have a list of all the ingredients for your reference. Please email us with your questions or comments to deegollin@gmail.com. We will do our best to respond to you within 24-48 hours (M-F).

If you begin to experience an allergic reaction to any of our products it is important that you please follow these steps: a. discontinue use of product immediately b. contact us via email with images of the allergic reaction you experienced c. we will reach out to you to discuss next steps within 24-48hrs unless our shop is closed for a holiday, then we will respond once we are back. d. if you know that you are not allergic to aloe vera gel you can try to put that on your rash and/or reaction to help calm and cool the skin. Your dermatologist might suggest an OTC steroid ointment like hydrocortisone to help with the inflammation and redness d. contact your dermatologist right away to be sure there is nothing more serious going on below the surface of the skin If you have sensitive skin it is very important that you try a sample of our products prior to making any purchases. We offer samples to help alleviate the possibility of adverse reactions to any of our products. Obtaining samples to test will help to ensure that you have no adverse effects to any of the products that you have tested prior to your purchase. Please reach out and request samples. We are more than happy to supply them to you. You can reach us through the following avenues: 1- email us at deegollin@gmail.com 2-text us at 952-255-9393 3-complete a "contact us" form on our website. We work hard on getting back to our customers in a timely manner however there may be times when we are: out of town, away from the computer to complete other duties, working at a market or show or it's a weekend. Please be patient we will work hard on getting back to you.

This really depends on the individual and the current (or past) condition of their skin. Our products contain little to no fillers making the active ingredients in the products more concentrated than most commercially manufactured skin care products. This means that If you have sensitive skin or are concerned about using new products on your skin PLEASE begin by introducing one product at a time for a 3-5 day time period. If you do not experience any negative responses begin to slowly introduce additional products. If you are currently experiencing any skin conditions like acne lesions or pustules please consult your dermatologist before you introduce any new products to your skin.

Please do a patch test on all products that are new to you. Place a small amount of the new product on the inside of your arm, where your elbow bends. Watch the area for at least 3-5 days to be sure you do not have an allergic reaction. An allergic reaction could consist of the area turning red, little bumps developing and/or the area becoming itchy. If any of these, or any other conditions, occur please discontinue use and contact us and/or contact your dermatologist. We may ask you to send us an image of your reaction so we can evaluate the situation and provide the best solution for your specific skin care needs.

If you have placed an order on our website and then decide you would like to cancel that order please contact us ASAP. If your order has not been processed and/or shipped out we would be more than happy to cancel your order. However, if your order has been processed and shipped we will not be able to cancel your order and due to hygiene issues with skincare products we cannot accept any returns. Please reach out via email to us at deegollin@gmail.com

DeeDee Gollin Essential Skincare does not offer returns, exchanges or refunds on any of our products due to the nature of the skincare business and hygiene requirements. While we understand that everyones skin is unique we encourage you to reach out to us before you make your purchase so we can talk about what products would work best for your skin type. Please feel free to use the "contact" form on the website or email us at deegollin@gmail.com. Skincare products that have been used cannot be restocked or reused. If you are not satisfied with your product please contact us within 14 days of your purchase so we can work together to create the best solution for your skin. Often a store credit works well so you can try something else from our product line. Shipping cost are non-refundable. If an exchange is applicable due to an allergic reaction you will be responsible for any return shipping costs. Please review our "exchange policy" on our FAQ's page. Our customers are important to us. We want to be sure that everyone is completely satisfied with their purchase. If you run into any issues like an allergic reaction or a treatment pump is not working correctly or the consistency of your product is not what you thought it would be please reach out to us. Don't be embarrassed or shy- no matter what the issue is it is important to us so please let us know. We are here to help you. Thank you in advance for your understanding.

DeeDee Gollin Essential Skincare does not offer returns, exchanges or refunds on any of our products due to the nature of the skincare business and hygiene requirements. While we understand that everyones skin is unique we encourage you to reach out to us before you make your purchase so we can talk about what products would work best for your skin type. Please feel free to use the "contact" form on the website or email us at deegollin@gmail.com. If you are not satisfied with your product please contact us within the first 14 days of your purchase so we can work together to create the best solution for you. We are more than happy to work with you to find a new product(s) more suitable for your skin type. If you have an allergic reaction to any of our products please follow these steps: a. discontinue use of product immediately b. contact us via email with images of the allergic reaction you experienced c. we will reach out to you to discuss next steps within 24-48hrs unless our shop is closed for a holiday, then we will respond once we are back. d. if you know that you are not allergic to aloe vera gel you can try to put that on your rash and/or reaction to help calm and cool the skin. Your dermatologist might suggest an OTC steroid ointment like hydrocortisone to help with the inflammation and redness d. contact your dermatologist right away to be sure there is nothing more serious going on below the surface of the skin Thank you in advance for your understanding.